Privacy

Privacy Statement

FACTS WHAT DOES GUADALUPE BANK DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account balances
  • Payment history & transaction history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice

How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Guadalupe Bank chooses to share; and whether you can limit this sharing
Reasons we can share your personal information  Does Guadalupe Bank Share? share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
No We Don’t Share
For joint marketing with other financial companies No We Don’t Share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No We Don’t Share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We Don’t Share
For affiliates to market to you No We Don’t Share
For non–affiliates to market to you No We Don’t Share
Questions?   Call (830) 792-1950 or go to www.guadalupebank.com
Who we are
Who is providing this notice? Guadalupe Bank
What we do
How does Guadalupe Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Guadalupe Bank collect my personal information? We collect your personal information, for example, when you

  • Open an account or deposit money
  • Make deposits or withdrawals from your account or apply for financing
  • Show your government issued ID

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. (See below for more on your rights under state law).

Definitions
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.

  • Guadalupe Bank has no affiliates
Non-affiliates Companies related by common ownership or control. They can be financial and non-financial companies.

  • Guadalupe Bank does not share information with non-affiliates so they can market to you.
Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • Guadalupe Bank doesn’t jointly market
Other Important Information
Special Note For Texas Residents

HOW TO FILE A COMPLAINT. We are chartered/licensed/registered under the laws of the state of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail: Texas Department of Banking,  Consumer Assistance Activities, 2601 North Lamar Blvd, Suite 300,  Austin, TX 78705-4294

Telephone No:   (877) 276-5554

Email:                   consumer.complaints@dob.texas.gov

Website:               http://www.dob.texas.gov

 

You can help protect your privacy by using caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the bank and asks for your account number or any other identifying or account-related information, you should beware.

Guadalupe Bank does not ask bank customers for personal information via email or phone. Anyone who receives an email or phone call that claims to be from Guadalupe Bank and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data and should not follow the instructions in the email or over the phone.